Keyword Alerts

Real-time alerts notifying compliance offers when keywords are used in communications.

With so much data to record and capture, ensuring compliance officers stay abreast of crucial developments as they happen, can save a significant amount of time.

As such, Soteria™ allows compliance staff to set up keyword notifications, enabling them to respond far more quickly and efficiently, as and when particular keywords are mentioned in business communications.  This includes voice calls from a fixed line or mobile.

Administrators are able to set up as many alerts as they wish to, and can choose where the alert is sent, either via an email notification or SMS.

Once created, the alerts occur in real-time which means that, as a critical communication is received, it can be investigated and acted upon, as required.