Mobile Voice Recording

Pro-active recording of calls made via mobile phones, ensuring regulatory compliance.

It is estimated that there are now as many mobile phones in the world as there are people, with over 7bn believed to be in use. This global domination has taken fewer than 20 years to occur - and the growth is yet to slow down.

Mobile phones are at the heart of all businesses and the required task for organisations to capture, index, archive and restore every call is huge.

What is mobile voice recording?

It is now commonplace that many businesses are required to record telephone calls conducted via a mobile phone, and provide evidence to counter abuse of certain situations within their industry.

The practice for recording 'voice' via a mobile phone is known as “mobile recording”, or “mobile voice recording”.

Mobile Voice Recording in the UK

In the UK, the FCA established two rules to specifically counter market abuse, and enable regulatory bodies to identify and punish any guilty parties.

Firms that are required to record all calls made via a mobile phone will include those that trade certain qualifying investments (such as shares or bonds) on particular markets.

Not all firms are affected by the regulation, however many (including retail financial advisers, insurance brokers, solicitors and loans companies) are using mobile voice recording to support and provide evidence of advice offered.

Mobile recording abroad

According to certain sources, approximately 20% of all business conversations now take place abroad.

To remain compliant with local and international regulations, organisations need to ensure that their mobile recording solution captures all calls and texts in an identical manner. Through our Soteria™ Platform, we ensure that calls are recorded, without reducing the quality of the call, or introducing delays between dialling and connection. Your users will experience no degradation on quality, whatsoever.

Mobile voice recording case reconstruction

Depending on the jurisdiction, there are also requirements to be able to deliver evidence relating to a case within a particular timeframe.

In this scenario, it is imperative that case reconstructions are conducted within the specified timeframe to avoid punishment - even if the evidence produced is eventually delivered outside the time window.