Social Media Recording

Social media use must be tracked and recorded as part of electonic communications regulations.

It is estimated that one fifth of the world's population have, at some stage, interacted via Facebook, and there are equally hundreds of millions of tweets posted on a daily basis.

Thanks to the phenomenon of social media, the way in which people communicate has evolved over the past few years and email is now only one way in which business-related electronic communications might be conducted.

Regulations introduced to capture voice calls and electronic communications have been created to enable full and accurate investigations into market abuse within the financial services industry, and social media is no exception to the rule.

While many social media interactions are likely to be of a personal nature, it is becoming more common for people to communicate about business-related matters via their social media accounts, which means personal accounts must also be tracked and recorded to ensure regulatory compliance.

It is believed that, while many organisations permit the use of Twitter and LinkedIn at work, and via mobile phones, only a fraction of those organisations have the ability to archive those channels - even if they have a usage policy in place.

More than just Facebook and Twitter

While some social networks, such as LinkedIn, Facebook and Twitter, roll off the tongue when discussing the world of social media, other platforms mustn't be excluded.

It is for this reason that we constantly adapt our Soteria™ software to ensure all social platforms where personal communication is possible, are tracked, enabling you to record, index and retrieve any correspondence from any network.

Additionally, we can also create keyword alerts which ensure that any interactions around certain subjects can be highlighted to individuals, so subsequent action can be taken.