Soteria™ Cisco Recording solutions
The Cisco Recording solutions enable organisations large and small that use Cisco based telephony systems to meet there regulatory compliance needs, through its ability to seamlessly connect with the telephone network, it is fast becoming the de-facto corporate Compliance communication recording platform supporting both Unified Communications and Contact Centres.
The Soteria™ Cisco capture solutions make it possible for organisations to record Cisco Calls and Meetings including Cisco Chat messages. Automatic recording of every call and conversation on Cisco.
The Insightful Technology Cisco capabilities are worldwide with cloud collectors located in the US, EMEA and Asia Pacific regions. The Cisco recording solution forms part of the Insightful Technology Communications Surveillance Solution portfolio.
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Modular Cisco Compliance Solutions
Securely record all of your conversations to ensure accurate record keeping and regulatory compliance, It’s Cloud based - turn it on with a click. No hardware needed.
Replay calls instantly in the web portal
Flexible retention periods
Strict user permission controls
PCI DSS, Dodd-Frank, GDPR, KYC, MiFID II, HIPAA compliant and more
Instant search
Soteria™ Intelligent Cloud
Enrich call recordings with Voice AI, improve customer experience and enable proactive compliance.
Automatic call transcriptions
Line-by-line sentiment analysis
Notifications of negative calls and keyword alerts customisable by you
Advanced API for integration of call data in BI tools and apps
Call and AI data dashboards and reports
Voice Capture
Capture all Cisco voice into the compliant Soteria™ Platform.
We capture internal & external voice including federated.
External Voice PSTN
Capture all Cisco external federated & PSTN voice into the compliant Soteria™ Platform.
We capture internal & external voice including federated.
Video Capture
Capture all Cisco video into the compliant Soteria™ Platform.
We capture internal & external video including federated.
Desktop sharing
Capture all Cisco desktop & application sharing into the compliant Soteria™ Platform. We capture internal & external desktop & application sharing including federated, lets just say if you can share it we capture it.
Instant Messaging
Capture all Cisco Instant Messaging into the compliant Soteria™ Platform. We capture internal & external Instant Messages including federated.
The Portal
In real-time, Soteria™ offers you a single-pane view of any communication, with fully-customisable role-based dashboards, and a permissions hierarchy to manage user access. Trade reconstructions can be created instantaneously, and collated information around a topic or event can be viewed remotely in a containerised manner.