Soteria™ Communication Surveillance Solution
The Soteria™ Communications Surveillance Solution enables organisations to meet these regulatory requirements. The solution can be implemented to collect or record all your staff communications such as audio, video, email, chat and SMS into a single platform that enables you to perform analytics and automatic alerting on key words significantly helps you to meet these requirements in an efficient way.
The Insightful data collection and recording solutions enable you to collect any format of electronic data which is then processed through our pipeline into the Soteria™ Communication Surveillance Solution platform. All the most popular communication tools are covered, such as Microsoft Teams, Cisco, Webex and Zoom plus many more (See here for a more comprehensive list). This pipeline processing performs tasks such as encryption, indexing, normalisation and enhancing meta-data.
The lexicon based electronic communication surveillance solution engine will allow you to manage your own lexicon key words and phrases. You can also configure your own workflow and settings based on triggered alerts found in the content of any processed communications.
The Soteria™ Communication Surveillance Solution also provides you with the addition of voice transcription and language translation your compliance team can then review any communication within your organisation no matter what languages have been used. Additionally there is a case management or trade reconstruction function that enables you to create virtual cases to suit whatever type of investigation or analysis you may require to do.
Modular Communication Surveillance Solutions
Soteria™ Comms Surveillance Solutions collection service process all forms of communication data into the platform and allow you to generate automatic alerts based on the content.
Capture over 120 feeds of data
Flexible retention periods
Strict user permission controls
PCI DSS, Dodd-Frank, GDPR, KYC, MiFID II, HIPAA compliant and more
Automated SAR Workflow
Enrich call recordings with Voice AI, improve customer experience and enable proactive compliance with the comms Surveillance Solutions powered by Soteria™
Automatic data transcriptions
Line-by-line sentiment analysis
Notifications of negative calls and keyword alerts customisable by you
Advanced API for integration of call data in BI tools and apps
Call and AI data dashboards and reports
Analyse combinations of comms surveillance data through dashboards, filtering and searching.
Pattern Matching & Alerting
Pattern-base detection algorithms to identify instances of market manipulation and insider dealing.
Lexicon Management & Alerting
User customisable lexicon key word and phrase based alerting in real-time.
Visualisation & Reporting
Intuitive visualization of communication data in the same timeline with template and tailored output reports to suit your needs.
Apply automatic workflows that manage your communication surveillance processes.
In real-time, Soteria™ offers you a single-pane view of any communication, with fully-customisable role-based dashboards, and a permissions hierarchy to manage user access. Trade reconstructions can be created instantaneously, and collated information around a topic or event can be viewed remotely in a containerised manner.