A software business was experiencing resource drain due to complex compliance procedures and having to rely heavily on manual processes.
This was resulting in the business losing customers to competitors as the team were unable to dedicate the time required to offer multiple services whilst maintaining the right level of compliance.
Key challenges
- Aggregating multiple sources of client data into a single database
- Struggling to run multiple workflows to meet client needs
- Client churn due to competitors offering a broader range of services
- Internal resources needing to be allocated to non-revenue generating activities
Our solution
- Implemented our PRECOGNIQ solution, automating the collection of aggregated and redacted records, meeting the needs of clients and internal data privacy requests
- Deployed Insightful private cloud with dedicated client access plus an automated internal workflow to address their own data privacy policies
Benefits
With time and effort now directed towards revenue generating activity rather than back office compliance functions, the business was able to build out new solutions and levels of service which helped deliver a number of new revenue streams whilst increasing client retention.
