The company was struggling with the recording of conversations for compliance and reporting, with the team being reliant upon manual interventions to listen to recordings and data being archived in various silos across the business.

Key challenges

• Existing Microsoft Teams recording solution not fit for purpose
• Unable to fix problems in compliance, data governance and technology
• Data located in silos due to growth by acquisition 
• Data is stored in various formats which was restricting the firm’s ability to meet regulatory and business requirements
• The company was reliant upon manual interventions to listen to recordings for compliance and training

Our solution

• A combination of OneSource and Fusion was deployed in just nine weeks, enabling the business to collective and archive  data more effectively, ensuring data localisation.

Benefits

The integrated solution centralised all information in to a OneSource dashboard that linked into multiple business processes, helping improve productivity within compliance by 30%.