Presence

Mobile communications compliance software

See the risk.
Before it’s sent.

PRESENCE captures and monitors WhatsApp, Telegram, SMS and Microsoft Teams communications in real time helping regulated organisations move from reactive recording to proactive compliance.

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One compliance view across

 

WhatsApp

Telegram

SMS

Microsoft Teams

What is PRESENCE?

One platform for mobile communications capture, surveillance and investigation.

PRESENCE is real-time mobile communications compliance software for regulated organisations. It securely captures business conversations in their native format, monitors them against configurable policies and gives compliance teams the context they need to detect, investigate and evidence conduct risk.

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Native communications capture

Securely collect messages across supported mobile and collaboration channels while preserving content, context and conversation integrity.

  • Centralised channel coverage
  • Complete, searchable audit trail
  • Evidence ready for review

    • Real-time policy enforcement

    Analyse communications as they happen. Configurable policies can flag inappropriate language, confidential data sharing and conduct risk.

  • Immediate risk alerts
  • Configurable policy controls
  • Prevention where policies allow

    • Behavioural analytics

    Look beyond individual keywords to identify changing behaviour, communication trends and patterns that may indicate emerging misconduct.

  • Pattern and trend detection
  • Risk-based prioritisation
  • Earlier intervention

    • One investigation environment

    Review captured conversations, alerts and context in one consistent workflow without switching between disconnected tools.

    Presence - LM - Chat View - 1 Platform@2x

    Proactive compliance

    From message to meaningful action in real time.

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    Traditional communications recording tells you what went wrong. PRESENCE helps your team see risk taking shape and respond before it escalates.

    • Capture | Bring business communications into one governed environment.
    • Analyse | Apply policies and intelligent monitoring continuously.
    • Alert | Surface relevant risk for timely human review.
    • Investigate | Follow the full context and preserve a clear audit trail.

    Channel coverage

    Business conversations don’t happen in one place. Compliance shouldn’t either.

    Bring mobile and collaboration communications into a single oversight experience.

     
    WhatsApp icon.
    Mobile messaging

    WhatsApp

    Capture business-related WhatsApp messages in real time for monitoring, investigation and regulatory retention.

    Mail icon.
    Mobile messaging

    Telegram

    Maintain central visibility over business communications on one of today’s fastest-growing messaging applications.

    iMessage icon.
    Native messaging

    SMS

    Capture traditional text messages alongside modern channels for consistent oversight of mobile business communications.

    Teams logo.
    Collaboration

    Microsoft Teams

    Bring chats and collaboration activity into the same compliance view across desktop and mobile communications.

     

    The difference

    Recording preserves the past. PRESENCE helps protect what happens next.

    Capability

    Traditional recording

    PRESENCE

    When risk is identified

    After the event

    ✓   As it emerges

    Compliance model

    Reactive review

    ✓   Proactive monitoring

    Technology footprint

    Multiple disconnected tools

    ✓   One unified platform

    Frequently asked questions

    Mobile communications compliance, clearly explained.

    Quick answers about PRESENCE, channel coverage and real-time compliance monitoring.
    Mobile communications compliance software captures, retains, monitors and helps investigate business conversations that take place on mobile messaging and collaboration channels. PRESENCE brings those functions together for WhatsApp, Telegram, SMS, Microsoft Teams and supported enterprise platforms.
    PRESENCE provides native capture across WhatsApp, Telegram, SMS and Microsoft Teams, with support for enterprise collaboration platforms. The precise deployment and channel coverage can be confirmed for your organisation during a product consultation.
    Traditional recording is primarily reactive: it preserves messages for later review. PRESENCE adds real-time monitoring, configurable policies, intelligent alerts, behavioural analytics and a unified investigation environment so compliance teams can identify risk as it emerges.
    Where the relevant channel, deployment and organisational policy allow it, PRESENCE can apply configurable controls that help prevent non-compliant messages from being sent. It can also alert compliance teams to suspected breaches in real time.
    PRESENCE is designed for regulated organisations and their compliance, surveillance, legal, risk and investigation teams, particularly where employees use mobile messaging to communicate with customers, colleagues or counterparties.
    PRESENCE can support communications compliance strategies that include employee-owned devices, subject to the messaging channel, deployment model and your organisation’s mobile-device and privacy policies. Insightful Technology can confirm the appropriate capture and governance approach for your device environment during a product consultation.
    PRESENCE helps regulated organisations meet communications recordkeeping, monitoring and supervision requirements associated with frameworks such as FCA rules, MiFID II, SEC regulations and FINRA requirements. The obligations that apply depend on your jurisdiction, activities and policies; PRESENCE supports a compliance programme but does not itself guarantee regulatory compliance.
    PRESENCE uses intelligent monitoring, pattern matching and behavioural analytics to help identify potential conduct and communications risks. These capabilities prioritise relevant activity for compliance teams and support human review rather than replacing compliance judgement or investigation.

    Move beyond recording

    See risk sooner. Respond with confidence.

    Book a personalised PRESENCE demonstration and explore how one platform can help your organisation capture, monitor and investigate mobile communications.

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