WhatsApp compliance recording
Use our WhatsApp compliance solution to capture your business’ messages, images, videos and calls for monitoring and surveillance purposes.
It’s important to know that your business isn’t being compromised and your brand isn’t being harmed by what’s being said by your people on this popular app. Our solution can help your compliance team spot misbehaviour or inappropriate activity.
Compliance recording for WhatsApp
Why you need this solution
If you’re concerned about your staff’s communications and their communications with customers using WhatsApp, the easy way to monitor and automatically surveil activity is using our WhatsApp compliance recording solution.
You’ll have a single-view portal where you can set triggers and alerts for your compliance team to monitor activity.
WhatsApp compliance recording
WhatsApp recording compliance benefits
Record all WhatsApp communication channels
Capture voice, chat, video, screen activities and content from WhatsApp clients and WhatsApp-enabled devices.
Use powerful transcription and analytics
Search, transcribe, categorise and analyse interactions from WhatsApp for rapid insights and analysis.
Maintain robust data governance of WhatsApp recording
Securely archive, retrieve and control recorded WhatsApp interactions and erase them when further retention is no longer needed.
Improve oversight and efficiency
Automate compliance processes, streamline investigations and use intuitive dashboards to proactively address compliance issues.
WhatsApp compliance frequently asked questions
How does compliant WhatsApp recording ensure adherence to global regulatory requirements?
We can customise our WhatsApp compliance recording solution to suit your regulatory jurisdiction. All records are auditable for regulatory reporting as required.
What controls are in place to manage data retention, access and deletion in line with compliance policies?
You can set data retention periods and legal hold to suit your jurisdiction. All WhatsApp recordings are retained in an evidential-weight vault.
In what ways does automated recording and analytics help compliance teams proactively identify risks or breaches?
By monitoring activities and communications on WhatsApp, your compliance team can see in real time if anyone is saying something they shouldn’t be saying. Our WhatsApp compliance recording solution is also compatible with our case management tool, where threads can be followed for regulatory purposes.
How does the platform support secure storage and governance of recorded WhatsApp communications across different jurisdictions?
Our digital communications governance and archive solution, FUSION, is a globally distributed processing grid that integrates with over 240 data sources while meeting the regulatory requirements of our chosen jurisdiction or jurisdictions.