Compliant voice, e-communications and cognitive services disruptor,Â Insightful Technology, has agreed a new partnership with agile IT and unified communications provider,Â DoubleEdge, as part of their growing activity in the Financial Technology marketplace. The alliance has already been celebrated with an early customer acquisition, for deployment in September.
Insightful’sÂ SoteriaÂ platform is currently used by 9 of the top 12 global banks and now enables DoubleEdge to bridge compliance and efficiency gaps for businesses within the regulated sectors. Soteria captures and recalls any type of corporate multimedia communication in a single global view and then overlays proactive monitoring and AI services to enhance the data’s value to the organisation.
All in real-time and without data leaving jurisdiction, case reconstructions can be compiled in a matter of minutes with the aid of advanced keyword search algorithms and Microsoft voice-to-text transcription software. This empowers businesses to respond proactively to regulatory requests and allows regulators to remotely access a containerised view of the case.
Steve Garrood, Insightful Technology’s COO commented:Â “We strive to ensure we have the best-in-class partners who shareÂ ourÂ ethos of encouraging real business efficiency change,Â while solving the customers’Â immediate pain pointsÂ around unified communications and/or compliance. DoubleEdgeÂ takesÂ thisÂ approachÂ and hasÂ established a solid reputation for deliveringÂ exceptionalÂ levelsÂ of customer service and support.”
“WithÂ Soteria,Â DoubleEdge now has access toÂ aÂ tier-4,Â secure and resilientÂ cloud-basedÂ SaaS solution,Â thatÂ providesÂ much-neededÂ structure to otherwise unstructured data,Â in oneÂ place. There’s no need for middleware or multipleÂ disparateÂ data silosand,Â given Soteria’s open APIÂ design,Â DoubleEdgeÂ can deliverÂ aÂ complimentary andÂ non-architecturallyÂ disruptive solution, that ingestsÂ data from any existing or legacy estate, be that hardware or software.”
Steve Burges, DoubleEdge Managing Director, added:Â “We work with some of the biggest players in the financial, legal and professional services sectors, providing advanced communications and collaboration solutions,Â plus the essential support required to meet changing requirements.”
“Over the past 20 years, we’ve witnessedÂ growingÂ regulatoryÂ demandsÂ acrossÂ an increasingly wideÂ range ofÂ communications. Compliance managers need a solutionÂ that is simple to deploy, quick to respond to requests from the authorities and accurate in the data supplied. Insightful Technology delivers all this with the flexibility and scalability offered by a cloud-based SaaS solution. They’re way ahead of everything else out there and that’s why we value this important partnership.”
About Insightful TechnologyÂ
Through our SAAS platform Soteria, we provide organisations around the world with the ability to securely capture, analyse and store business communications in real-time, regardless of the source. With an accompanying A.I. and B.I. analytics and proactive alerting suite, and the functionality to create case reconstructions immediately, as well as pre-populate CRM systems or Best Execution forms with accurate voice-to-text transcriptions, we not only drive compliance on a global scale but also enterprise agility.
Our mobile voice recording solution is currently used by 9 of the top 12 tier 1 global banks, and over 170 other financial organisations, and can also be implemented by government agencies, legal institutions and pharmaceutical companies all around the world.
AboutÂ DoubleEdgeÂ Â
We’re an independent, specialist IT and communications service provider. We believe in the power of new technology to transform the way businesses are able to work, but we also believe that proactive, knowledgeable support from people who really care is at the heart of delivering performance improvement.
Our client base includes market-leading, global companies who rely on us to address their business challenges across voice, data and mobile comms. They value an approach that combines innovative, tailored solutions, deep industry knowledge and service excellence to deliver cost savings and operational efficiencies.
Head of Marketing & PR, Insightful Technology