Take advantage of advanced voice analytics
You need unrivalled transcription accuracy for optimum compliance.
Some of the world’s largest institutions rely on our speech analytics. With our Fusion AI analytics, you have unmatched transcription and comprehension accuracy at your fingertips. You can accurately process voice recordings into complete speaker-separated transcriptions of all your customer interactions.
- AI-driven conversational themes
- Push-button root cause analysis
- Emerging trends on categories and unlimited terms
- Sentiment analysis on every interaction and more.
Modular financial compliance
Across data collection, archiving, advanced searching and analytics
Using SOTERIA™, you can instantly recall and present all your worldwide communication data for analysis. The easy-to-use solution is fully structured and hierarchical, allowing you to take advantage of complex keyword and phrase searching algorithms, proactive alarming, and voice-to-text transcription and translation.
