The Fusion Glass service is our core compliance portal product and easily bolts on to our Fusion grid product. You have the ability to Search all communication data, playback, download, audit and perform eDiscovery and workflow.
Search & Alert
160 different collected feeds of data
eDiscovery & Workflow
eDiscovery provides an end-to-end workflow
to preserve, collect, analyse, review, and export content.
Playback & Download
Playback or download recorded or capture data sources securely
Surveillance & Case management
Surveil all your data and apply user customisable lexicon key word and phrase based alerting in real-time. Manage multiple concurrent cases with different case teams.
Advanced Voice Analytics
Unrivalled Transcription Accuracy
Some of the world’s largest institutions rely on Insightful Technology Speech Analytics. Powered by Fusion AI & Analytics, we put unmatched transcription and comprehension accuracy at your fingertips. Accurately process voice with complete speaker separated transcription for 100% of customer interactions.
Transcription analysis includes:
- AI-driven conversational themes
- Push-button root cause analysis
- Emerging trends on categories and unlimited terms
- Sentiment analysis and core on every interaction and more.