Fusion Glass
Insightful The Process

Fusion Glass is our core compliance portal product that easily bolts on to our Fusion Grid product. With it, you can search all your communication data and play back, download, audit and perform eDiscovery and workflow.

Search and set alerts 

160 different collected data sources.

Run eDiscovery and workflow

eDiscovery provides an end-to-end workflow
to preserve, collect, analyse, review and export content.

Play back and download

Securely play back or download recorded or captured data.

Surveil and manage cases

Surveil all your data and apply user customisable lexicon keyword and phrase-based alerting in real time. Manage multiple concurrent cases with different case teams.


Take advantage of advanced voice analytics

You need unrivalled transcription accuracy for optimum compliance

Some of the world’s largest institutions rely on our speech analytics. With our Fusion AI analytics, you have unmatched transcription and comprehension accuracy at your fingertips. You can accurately process voice recordings into complete speaker-separated transcriptions of all your customer interactions.

- AI-driven conversational themes
- Push-button root cause analysis
- Emerging trends on categories and unlimited terms
- Sentiment analysis and core on every interaction and more.

Book a demo today