Fusion Glass is our core compliance portal product that easily bolts on to our Fusion Grid product. With it, you can search all your communication data and play back, download, audit and perform eDiscovery and workflow.
Search and set alerts
160 different collected data sources.
Run eDiscovery and workflow
eDiscovery provides an end-to-end workflow
to preserve, collect, analyse, review and export content.
Play back and download
Securely play back or download recorded or captured data.
Surveil and manage cases
Surveil all your data and apply user customisable lexicon keyword and phrase-based alerting in real time. Manage multiple concurrent cases with different case teams.
Take advantage of advanced voice analytics
You need unrivalled transcription accuracy for optimum compliance
Some of the world’s largest institutions rely on our speech analytics. With our Fusion AI analytics, you have unmatched transcription and comprehension accuracy at your fingertips. You can accurately process voice recordings into complete speaker-separated transcriptions of all your customer interactions.
- AI-driven conversational themes
- Push-button root cause analysis
- Emerging trends on categories and unlimited terms
- Sentiment analysis and core on every interaction and more.