Soteria™ Advanced GDPR & CCPA
Fully automate all of your firm's Subject Access Request processes, throughout the entirety of the requestor's application lifecycle, with no manual intervention required.
Is your business overwhelmed by the increasing volume of registered Subject Access Requests? Remove the significant costs, labour-intensive processes, and inefficiencies associated with GDPR and CCPA compliance, and mitigate your corporate risk of Data Misuse fines, through a fully-automated Rights and Personal Data Governance solution, that covers you from initial access request, to application completion and closure.
Stay ahead of consumer or employee grievances using the Soteria inbuilt surveillance tools..
GDPR Compliance on over 120 feeds of data to ensure you are meeting regulatory compliance, It’s Cloud based - turn it on with a click. No hardware needed.
Capture over 120 feeds of data
Flexible retention periods
Strict user permission controls
PCI DSS, Dodd-Frank, GDPR, KYC, MiFID II, HIPAA compliant and more
Automated SAR Workflow
Enrich call recordings with Voice AI, improve customer experience and enable proactive compliance.
Automatic data transcriptions
Line-by-line sentiment analysis
Notifications of negative calls and keyword alerts customisable by you
Advanced API for integration of call data in BI tools and apps
Call and AI data dashboards and reports
Automated SAR Workflow
Leverage the processing power of a highly-secure and globally-dispersed cloud infrastructure, currently used by 10 of the top 12 tier 1 financial organisations, to simplify the management of both consumer and employee data, all via Soteria™ integrated and fully-automated SAR workflow.
Automatic Data Capture
Whether audio, video or electronic, all customer and employee-centric data is recorded in real-time, and is stored in a single, immediately searchable location. Channel ingestion includes data from CRM tools such as Microsoft Dynamics and SalesForce, again to streamline all related SAR-based workflows.
GDPR & CCPA Intake Forms
Utilise pre-determined request intake templates that comply with GDPR and CCPA requirements, or alternatively, build or customise your own unique forms, to suit the business's individual needs. Easily embed all finished forms onto any website or online platform.
Enable requestors to easily navigate intake forms and complete SAR processes, by selecting their preferred language from over 100 embedded options. Additionally, expedite SAR search efforts, across all forms of audio file, through additional voice surveillance tools (subject to initial recording quality).
Full CCPA Compliance
Limit individual's SAR submissions to two per annum, using embedded repeat-request auto-detection. Enable all individuals to 'opt out of sale', as part of Soteria Consumer Rights Management tool. Provide all individuals who are looking to submit a SAR with a freephone contact option. Ensure a private and secure method of communication between the requestor and data controller, throughout the lifecycle of the Subject Access Request process.
In real-time, Soteria™ offers you a single-pane view of any communication, with fully-customisable role-based dashboards, and a permissions hierarchy to manage user access. Trade reconstructions can be created instantaneously, and collated information around a topic or event can be viewed remotely in a containerised manner.
At Insightful Technology, we don't believe in just selling solutions. In this increasingly complex and comprehensive financial regulatory landscape, there are endless interpretations, approaches and options. Working out your path can be challenging.
As an Insightful Technology customer, you can call on our experts to help guide and advise you on your regulatory journey. We work closely with you to share our experiences and complement your in-house teams with our regulatory and technical expertise.