Record all communication channels
Capture voice, chat, video, screen activities and content from Teams clients and Teams-enabled devices.
Use powerful transcription and analytics
Search, transcribe, categorise and analyse interactions from Microsoft Teams for rapid insights and trade reconstruction.
Maintain robust data governance
Securely archive, retrieve and control recorded interactions - and erase them when further retention is no longer needed.
Improved oversight and efficiency
Automate compliance processes, streamline investigations and use intuitive dashboards to proactively address compliance issues.
Take advantage of advanced voice analytics
You need unrivalled transcription accuracy
Some of the world’s largest institutions rely on our speech analytics. With our Fusion AI analytics, you have unmatched transcription and comprehension accuracy at your fingertips. You can accurately process voice recordings into complete speaker-separated transcriptions of all your customer interactions.
- AI-driven conversational themes
- Push-button root cause analysis
- Emerging trends on categories and unlimited terms
- Sentiment analysis and core on every interaction and more.
Our solution is certified for Microsoft Teams as part of the Independent Software Vendor (ISV) Programme. This involves extensive third-party approved testing and validation of both our technology and operations, and is a powerful endorsement of Insightful Technology integration and delivery. See our Microsoft certification here
