Record All Communication Modes
Capture voice, chat, video, screen activities, and content from Teams
clients and Teams-enabled devices.
Powerful Transcription and Analytics
Search, transcribe, categorize and analyse interactions from Microsoft
Teams for rapid insights and trade reconstruction.
Robust Data Governance
Securely archive, retrieve, and control recorded interactions - and erase them when further retention is no longer required.
Improved Oversight and Efficiency
Automate compliance processes, streamline investigation, and use intuitive dashboards to address compliance issues proactively.
Advanced Voice Analytics
Unrivalled Transcription Accuracy
Some of the world’s largest institutions rely on Insightful Technology Speech Analytics. Powered by Fusion AI & Analytics, we put unmatched transcription and comprehension accuracy at your fingertips. Accurately process voice with complete speaker separated transcription for 100% of customer interactions.
Transcription analysis includes:
- AI-driven conversational themes
- Push-button root cause analysis
- Emerging trends on categories and unlimited terms
- Sentiment analysis and core on every interaction and more.
The Insightful Technology solution is certified for Microsoft Teams as part of the Independent Software Vendor (ISV) Partner Certification Programme. This involves extensive third-party approved testing and validation of both our technology and operations, and is a powerful endorsement of the Insightful Technology integration and delivery. See our Certification with Microsoft here
