Advanced Voice Analytics

Unrivalled Transcription Accuracy

Some of the world’s largest institutions rely on Insightful Technology Speech Analytics. Powered by Fusion AI & Analytics, we put unmatched transcription and comprehension accuracy at your fingertips. Accurately process voice with complete speaker separated transcription for 100% of customer interactions.

Transcription analysis includes:

- AI-driven conversational themes
- Push-button root cause analysis
- Emerging trends on categories and unlimited terms
- Sentiment analysis and core on every interaction and more.