Soteria™ Audio Assure
Enabling agnostic and consistently accurate audio testing to check the quality and integrity of any recorded voice environment
Are you under constant pressure to control costs and reduce the risk of regulatory investigation or reputational damage? Benefit from a standard of fully-automated audio testing and reporting that complies with all major global regulations, including Reg Bl, SM&CR, MiFID Il, Dodd-Frank and MAR. In addition, remove the significant risks associated with business oversight and non-compliance, while simultaneously increasing operational effectiveness, through the reduction of financial overheads, human resource, and the burden of HR role conflict
Modular Assure Full Auditability
Prove the completeness of all records for Evidential Integrity, as well as monitor the sequence of any given user or system activity, with full UTC-timestamped audit trails.
All activity is monitored at an object or keystroke level, enabling users to reconcile records, or surveil data relating to line and circuit monitoring, quality assurance testing, and any triggered reports or alerts.
Enrich call recordings with Voice AI, improve customer experience and enable proactive compliance.
Automatic data transcriptions
Line-by-line sentiment analysis
Notifications of negative calls and keyword alerts customisable by you
Advanced API for integration of call data in BI tools and apps
Call and AI data dashboards and reports
Individual Line Monitoring
Non-intrusively test the integrity and availability of individual business end points, be they Private Wires or DDI number ranges for TDM, SIP-based telephony, or Trader Voice Positions. Additionally, test Mobile Network Operator lines and Application-based end points for those who are "on the move".
Worldwide Recorder Testing
Individually or collectively monitor all local and global business circuits and end points, from a single location, to ensure continual recorder availability and uptime, without the burden of additional manpower or financial overheads.
Line Quality Assurance
Automate the non-intrusive quality testing of lines by using Pre-Determined Scripts or DTMF Tones. For greater flexibility and efficiency, custom-schedule tests based on dates, times and percentages of channels that require monitoring.
Reconcile all CD-R records from business communications with PBX and Trader Voice Position channels, including the real-time monitoring of both call and recording durations.
Reporting & Alerting
Customisable reporting is available to meet all major regulatory or indeed operational requirements.
Proactively generate a random sample of communication data against a customisable percentage of all compliantly captured objects, and within a customisable timeframe. Create searches according to an official regulatory request, or based on the business's internal Proactive Monitoring procedures.