What We Capture
We Capture Voice, Video, IM & Meetings. Capture everything in Webex
Powerful Analytics
Search, categorize and analyse interactions from Zoom for rapid insights and trade reconstruction.
Automated Secure Archive
We can process your collected data into a secure archive to meet your regulatory and compliance needs.
Improved Oversight and Efficiency
Automate compliance processes, streamline investigation, and use intuitive dashboards to address compliance issues.
Search & Alert
Webex data instantly searchable and transcribed to allow keyword and key phrase alerting via SMS, Email or Phone
eDiscovery & Workflow
eDiscovery provides an end-to-end workflowto preserve, collect, analyse, review, and export content.
eDiscovery & Workflow
eDiscovery provides an end-to-end workflowto preserve, collect, analyse, review, and export content.
Surveillance & Case Management
Surveil all your data and apply user customisable lexicon key word and phrase based alerting in real-time. Manage multiple concurrent cases with different case teams.
Advanced Voice Analytics
Unrivalled Transcription Accuracy
Some of the world’s largest institutions rely on Insightful Technology Speech Analytics. Powered by Fusion AI & Analytics, we put unmatched transcription and comprehension accuracy at your fingertips. Accurately process voice with complete speaker separated transcription for 100% of customer interactions.
Transcription analysis includes:
- AI-driven conversational themes
- Push-button root cause analysis
- Emerging trends on categories and unlimited terms
- Sentiment analysis and core on every interaction and more.
Want to capture more than just Webex over 160 data sources captured
