Webex compliant capture
Capture voice, video, instant messaging (IM) and meetings. Powered by Insightful Technology
We Capture all activities on Webex, including voice, video, IM and meetings.
Use powerful analytics
Search, categorise and analyse interactions from Webex for rapid insights and trade reconstruction.
We can process your collected data into an automated secure archive to meet your regulatory and compliance needs.
Improve oversight and efficiency
Automate compliance processes, streamline investigation and use intuitive dashboards to address compliance issues.
Search and set alerts
Have Webex data instantly searchable and transcribed to allow keyword and key phrase alerting via SMS, email or phone.
Record all communication modesCapture voice, chat, video, screen activities from Webex clients and Webex-enabled devices.
Run eDiscovery and workfloweDiscovery provides an end-to-end workflow to preserve, collect, analyse, review and export content.
Surveil and manage casesSurveil all your data and apply user customisable lexicon keyword and phrase-based alerting in real time. Manage multiple concurrent cases with different case teams.
Take advantage of advanced voice analytics
You need unrivalled transcription accuracy
Some of the world’s largest institutions rely on our speech analytics. With our Fusion AI analytics, you have unmatched transcription and comprehension accuracy at your fingertips. You can accurately process voice recordings into complete speaker-separated transcriptions of all your customer interactions.
- AI-driven conversational themes
- Push-button root cause analysis
- Emerging trends on categories and unlimited terms
- Sentiment analysis and core on every interaction and more.
Want to capture more than just Webex using over 160 data sources?