A law firm needed automation. It was struggling to create reports for clients and partners due to the data being stored in multiple places and many workflows being entirely manual.

This approach also had a high operational cost which was dragging on the firm’s profitability.

Key challenges

• Data located in various third-party applications which required employees to pull out data manually
• Creating high-quality client and partner reports difficult and time consuming
• Data stored in various databases requiring leading to high support and third-party maintenance costs
• High operational cost

Our solution

A OneSource client-defined data model which integrated with third-party platforms, deployed across the firm

Benefits

With automation, streamlined processes and more accurate data and reporting, the firm managed to identify missed revenue, resulting in a gain of 11%.

This, combined employees increasing their billable hours with clients meant that the OneSource deployment had a pay-back of just 18 months.