A leading law firm was unable to meet the demand for subject rights requests from their clients, which was impacting their commercial model and their ability to win new business

Key challenges

• Aggregating multiple sources of client data
• Managing documentation without the need to print (meeting sustainability goals)
• Leaning on a large group of highly skilled staff to undertake unskilled tasks
• Challenges in meeting regulatory timelines due to inefficiency and manual processes

Our solution

• Our PRECOGNIQ solution automated collected, aggregated and redacted records.
• Insightful private cloud was provisioned with dedicated client access

Benefits

The business experienced huge efficiencies across the practice, reducing operational cost, and cutting time spent on requests by over 43%.

Client satisfaction also increased by 13%.