A leading law firm was unable to maintain compliance efficiency around the incoming  demands of subject rights requests (SRRs) from their clients, which was impacting their commercial model and their ability to win new business.

Key challenges

• Aggregating multiple sources of client data to fulfil SRRs
• Managing the documentation needed for SRRs without the need to print (meeting sustainability goals)
• Leaning on a large group of highly skilled staff to undertake unskilled tasks
• Challenges in meeting regulatory timelines due to inefficiency and manual processes

Our solution

• Our PRECOGNIQ solution automated the collection and processing of records related to SRRs, while redacting other personal details as needed.
• The Insightful private cloud was provisioned with dedicated client access

Benefits

The business experienced huge efficiencies across the practice, improving compliance efficiency, reducing costs, and cutting time spent on SRRs by over 43%.

Client satisfaction also increased by 13%.