The business was struggling to cope regionally with the high number of data subject access requests (DSARs) being raised, all of which needed to be processed within regulatory time periods and this was affecting their ability to respond to the regulator in a timely manner.

The business needed its compliance processes automated in order to drive efficiency and data accuracy.

Key challenges

• The ability to aggregate multiple sources of data
• Challenges around redacting and executing post DSAR requirements
• Failing to meet regulatory timelines due to inefficiency
• Experiencing significant cost implications due to not meeting regulatory timescales

Our solution

• Implemented our PRECOGNIQ solution to collect and automate  aggregated and redacted records
• Deployed the Insightful private cloud in-country on a dedicated instance to enable the business to deliver data at speed

Benefits

With manual processes now automated, the business was able to take their processing period from 62 to 20 days, vastly exceeding the expectations of the regulator.

Costs were also dramatically reduced, operationally efficiency increased and the business was now able to copy with high volumes of DSARs with ease.