An FX trading firm, that was operating a global turret Cisco infrastructure, distributed over 15 sites, needed to know that the PBX infrastructures’ configuration aligns with the voice recorder configuration and the archive location for all the voice files.

This was proving challenging due to the lack of automatic configuration audio-recording system checks.

Key challenges

• Lack of automatic operational testing (i.e. ‘walk the floor’) of global voice fixed and mobile recording infrastructure
• Struggling to meet daily  compliance requirements
• Unable to identify whether everyone who needs to be recorded was being recorded
• Could not easily tell whether all infrastructure was working
• Lacked roll back if needed (e.g. if a manufacturer’s upgrade hadn’t worked)

Our solution

• Deployed our ASSURE solution globally
• Implemented a centralised view of configuration checking and testing through our portal

Benefits

Through the automation of manual processes across the businesses global infrastructure, we were able to save the business 23% in compliance related costs

Alongside this, we enabled the business to check whether the end-to-end configuration of voice infrastructure and recording is working and compliant at a click of a button.